Cancellation & Refund Policy

We understand that jewellery is an emotional and valuable purchase. Our policies are designed to protect both our customers and our craftsmanship.

Order Cancellation

• Standard products can be cancelled within 24 hours of placing the order, provided the item hasn’t been shipped.

• Customized, engraved, or personalized items cannot be cancelled once work has commenced.
  
  

Refund Eligibility

Refunds are accepted only in the following cases:

• The item received is damaged, broken, or defective upon delivery.

• The product delivered is different from what was ordered.

• All refund claims must be reported within 48 hours of delivery along with unboxing photos or videos for verification.

• Approved refunds will be initiated within 7–10 business days via the original payment mode.

Return Process

• Returned products must be in original condition, including packaging, invoice, jewellery box, and certificate.

• Any missing components may result in partial deductions.

• Reverse pickup will be arranged wherever possible; otherwise, customers may ship the product back using an insured courier service.
  
  

Deductions

• In certain cases, making charges, taxes, or courier fees may be deducted from the total refund.

• Refunds are not applicable for minor differences in color tone, weight, or design detailing due to handcrafted variations.
  
  

Exchange Policy

• Exchange on select items is possible after inspection and approval by our quality team.

• Customized items are non-returnable and non-exchangeable. 

• At Krishan Jewellers, we believe in transparent relationships built on trust, fairness, and respect — ensuring your shopping experience is as beautiful as our jewellery.